by our College Data Analytics TeamIn the latest year, 17 U.S. colleges awarded 238 degrees and certificates in Customer Service Management. Master’s degrees are the most popular award, at 39% of graduates. College Factual ranks 5 schools in its 2027 Best Customer Service Management Schools ranking and compares their cost in a Best Value ranking. Graduates earn a median $63,256 one year after completing, rising to $79,232 after four years.
A degree in Customer Service Management involves the study of Customer Service Management. A Program That Prepares Individuals To Supervise And Monitor Customer Service Performance And Manage Frontline Customer Support Services, Call Centers/help Desks, And Customer Relations. Includes Instruction In Customer Behavior, Specialized Information Technology And Systems Management, Developing And Using Customer Service Databases, User Surveys And Other Feedback Mechanisms, Strategic And Performance Planning And Analysis, Operations Management, Personnel Supervision, And Communications And Marketing Skills.
Source: IPEDS 2025; College Scorecard July 2026; BLS; O*NET; College Factual rankings 2027. Data as of: July 2026.
Across the country, customer service management is a widely-pursued major, with 238 degrees awarded annually. 17 colleges award customer service management degrees, an average of 14 graduates per school; the largest program awarded 111.
By level, the 238 awards include 6 certificates, 26 bachelor’s degrees and 94 master’s degrees.
Women earned 60% of customer service management degrees and certificates in the latest year (143 of 238). The largest groups of graduates by race and ethnicity are White (158) and Black or African American (30), and international students earned 1.
College Factual ranks 5 schools in its 2027 Best Customer Service Management Schools ranking, including 3 for associate degrees and 3 for bachelor’s degrees. It also ranks customer service management schools within 2 states. In all, 17 colleges offer customer service management programs; compare them by degree level below or in the Best Value Customer Service Management Colleges ranking, which weighs quality against cost.
The most common customer service management credential is the master’s degree: 94 of the 238 awarded in the latest year. Jobs related to customer service management call most for Reading Comprehension, Active Listening and Speaking, and for knowledge of Administration and Management, Customer and Personal Service and English Language, according to O*NET. The most important abilities are Oral Comprehension, Oral Expression and Written Comprehension.
Top skills, rated 0–5:
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How long a customer service management degree takes:
| Degree | Typical Program Length | Graduates Annually |
|---|---|---|
| Certificate | Varies | 6 |
| Bachelor’s Degree | 4 years | 26 |
| Master’s Degree | 1-3 years | 94 |
Bachelor’s degree is the most common level of education among workers in jobs related to customer service management, at 41.7%.
| Level of Education | Percentage of Workers |
|---|---|
| Bachelor’s degree | 41.7% |
| High school diploma or equivalent | 24.9% |
| Some college courses | 18.9% |
| Associate’s degree (or other 2-year) | 10.0% |
| Postsecondary certificate | 2.7% |
| Master’s degree | 1.8% |
Source: O*NET Online.
2 occupations are related to Customer Service Management, with an average median salary of $92,860; the strongest outlook belongs to Administrative Services Managers, at 9.0% projected job growth. Typical job titles include Administrative Coordinator, Business Office Manager, Business Manager and Administrative Officer.
The occupation related to customer service management with the most projected jobs is First-Line Supervisors of Office and Administrative Support Workers, at 1,904,234.
| Occupation | Projected Jobs | Expected Growth |
|---|---|---|
| First-Line Supervisors of Office and Administrative Support Workers | 1,904,234 | -0.4% |
| Administrative Services Managers | 425,994 | 9.0% |
Customer Service Management graduates earn a median $63,256 one year after completing their program, $79,232 after four years and $73,412 after five years, according to the U.S. Department of Education’s College Scorecard.
| Years Out | Median Earnings |
|---|---|
| 1 year | $63,256 |
| 4 years | $79,232 |
| 5 years | $73,412 |
Source: College Scorecard.
The same occupation is also the highest-paying one related to customer service management, with a median salary of $158,084.
| Occupation | Median Annual Salary |
|---|---|
| Administrative Services Managers | $158,084 |
| First-Line Supervisors of Office and Administrative Support Workers | $27,636 |
Customer Service Management has 15 similar majors in the Business, Management & Marketing field, which together award 421,514 degrees a year; the largest are Business Administration and Management, General (352,768), Organizational Leadership (16,833) and Business Administration, Management and Operations, Other (12,704). Browse all Business, Management & Marketing majors or the full list of college majors.
| Related Major | Annual Graduates |
|---|---|
| Business Administration and Management, General | 352,768 |
| Organizational Leadership | 16,833 |
| Business Administration, Management and Operations, Other | 12,704 |
| Operations Management and Supervision | 11,915 |
| Logistics, Materials, and Supply Chain Management | 11,775 |
| Project Management | 6,038 |
| Office Management and Supervision | 2,975 |
| Non-Profit/Public/Organizational Management | 2,443 |
| Retail Management | 1,363 |
| Purchasing, Procurement/Acquisitions and Contracts Management | 805 |
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