by our College Data Analytics TeamIn the latest year, 37 U.S. colleges awarded 2,464 degrees and certificates in Customer Service Support/Call Center/Teleservice Operation. Master’s degrees are the most popular award, at 37% of graduates. College Factual ranks 12 schools in its 2027 Best Customer Service Support/Call Center/Teleservice Operation Schools ranking and compares their cost in a Best Value ranking. Graduates earn a median $24,528 one year after completing, rising to $34,269 after four years.
Studying Customer Service Support/Call Center/Teleservice Operation explores Customer Service Support/call Center/teleservice Operation. A Program That Prepares Individuals To Assist Customers With Inquiries And Problems In Frontline Call Centers, Help Desks, Teleservice Centers, And Online. Includes Instruction In User Interfaces And User Behavior, Principles Of Hardware And Software Systems Operation, Customer Interaction Skills, Telephone And E-Mailing Skills, Data Entry, And Database And Internet Searching And Retrieval.
Source: IPEDS 2025; College Scorecard July 2026; BLS; O*NET; College Factual rankings 2027. Data as of: July 2026.
Across the country, customer service support/call center/teleservice operation is a widely-pursued major, with 2,464 degrees awarded annually. 37 colleges award customer service support/call center/teleservice operation degrees, an average of 67 graduates per school; the largest program awarded 1,149.
By level, the 2,464 awards include 17 certificates, 67 associate degrees and 906 master’s degrees.
Women earned 49% of customer service support/call center/teleservice operation degrees and certificates in the latest year (1,216 of 2,464). The largest groups of graduates by race and ethnicity are White (1,084) and Black or African American (715), and international students earned 3.
College Factual ranks 12 schools in its 2027 Best Customer Service Support/Call Center/Teleservice Operation Schools ranking, including 4 for associate degrees. It also ranks customer service support/call center/teleservice operation schools within 1 state. In all, 37 colleges offer customer service support/call center/teleservice operation programs; compare them by degree level below or in the Best Value Customer Service Support/Call Center/Teleservice Operation Colleges ranking, which weighs quality against cost.
The most common customer service support/call center/teleservice operation credential is the master’s degree: 906 of the 2,464 awarded in the latest year. Jobs related to customer service support/call center/teleservice operation call most for Active Listening, Speaking and Service Orientation, and for knowledge of Customer and Personal Service, English Language and Computers and Electronics, according to O*NET. The most important abilities are Oral Expression, Oral Comprehension and Speech Recognition.
Top skills, rated 0–5:
Top knowledge areas, rated 0–5:
How long a customer service support/call center/teleservice operation degree takes:
| Degree | Typical Program Length | Graduates Annually |
|---|---|---|
| Certificate | Varies | 17 |
| Associate Degree | 2 years | 67 |
| Master’s Degree | 1-3 years | 906 |
High school diploma or equivalent is the most common level of education among workers in jobs related to customer service support/call center/teleservice operation, at 58.0%.
| Level of Education | Percentage of Workers |
|---|---|
| High school diploma or equivalent | 58.0% |
| Bachelor’s degree | 13.4% |
| Some college courses | 10.9% |
| Postsecondary certificate | 9.4% |
| Associate’s degree (or other 2-year) | 8.4% |
Source: O*NET Online.
2 occupations are related to Customer Service Support/Call Center/Teleservice Operation, with an average median salary of $60,580; the strongest outlook belongs to Customer Service Representatives, at 9.4% projected job growth. Typical job titles include Hub Associate, Lost and Found Clerk, Customer Contact Specialist and Customer Service Assistant.
That occupation also has the most projected jobs of any related to customer service support/call center/teleservice operation, at 2,156,323.
| Occupation | Projected Jobs | Expected Growth |
|---|---|---|
| Customer Service Representatives | 2,156,323 | 9.4% |
| Order Clerks | 1,247,994 | -0.5% |
Customer Service Support/Call Center/Teleservice Operation graduates earn a median $24,528 one year after completing their program, $34,269 after four years and $31,354 after five years, according to the U.S. Department of Education’s College Scorecard.
| Years Out | Median Earnings |
|---|---|
| 1 year | $24,528 |
| 4 years | $34,269 |
| 5 years | $31,354 |
Source: College Scorecard.
The same occupation is also the highest-paying one related to customer service support/call center/teleservice operation, with a median salary of $62,906.
| Occupation | Median Annual Salary |
|---|---|
| Customer Service Representatives | $62,906 |
| Order Clerks | $58,253 |
Customer Service Support/Call Center/Teleservice Operation has 8 similar majors in the Business, Management & Marketing field, which together award 12,431 degrees a year; the largest are Administrative Assistant and Secretarial Science, General (7,105), Business/Office Automation/Technology/Data Entry (2,125) and General Office Occupations and Clerical Services (1,140). Browse all Business, Management & Marketing majors or the full list of college majors.
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